Returns & Exchanges Policy

At Quadra Stores, we stand behind our electronics with a hassle-free 30-day return policy for all original, unopened products. If your device is defective or doesn't meet your expectations, we are committed to making it right.

Return Process

• 1.
  Initiate Your Request

  Log into your Quadra account and select the 'Return Item' option next to your order history to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the electronic device in its original manufacturer packaging with all included accessories, manuals, and cables to ensure a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.